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Railway-controller-perceived competence in incidents and accidents
Yung-Hsiang Cheng1, Yu-Chun Tsai
1Department of Transportation and Communication Management Science, National Cheng Kung University, No. 1, University Road, Tainan City, 701, Taiwan ROC. yhcheng@mail.ncku.edu.tw
Ergonomics
|November 23, 2011
Summary
Railway controllers face challenges during incidents, with external rescue coordination and public communication being most difficult. Competence varies by experience, informing better management systems.
Area of Science:
- Transportation Science
- Human Factors Engineering
- Railway Operations Management
Background:
- Railway controllers are crucial for service recovery during incidents and accidents.
- Effective incident management requires controllers to possess high competence to handle uncertainties.
- Existing frameworks for assessing controller competence during crises are limited.
Purpose of the Study:
- To diagnose railway controller-perceived competence in Taiwan's railway system during incidents.
- To identify specific tasks that pose the greatest challenges to controllers.
- To analyze how work experience influences perceived competence.
Main Methods:
- A conceptual model was developed to frame the assessment of controller competence.
- The Rasch model was employed to measure railway controller-perceived competence.
- A case study of Taiwan's railway system was conducted.
Main Results:
- Coordination with external rescue agencies and public communication were identified as the most difficult tasks.
- Railway controller competence varied significantly based on the extent of work experience.
- A gap exists between perceived competence and task demands during incidents.
Conclusions:
- Findings provide insights for enhancing railway controller competence management systems.
- Recommendations are relevant for rail operators and government regulators.
- The study highlights the impact of transportation ergonomics and railway-specific issues on controller decision-making.
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