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Related Experiment Video

Updated: May 27, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

The quality of caring relationships.

Tineke A Abma1, Barth Oeseburg, Guy Am Widdershoven

  • 1Medical Humanities/EMGO Institute, VU Medical Center, Amsterdam, The Netherlands.

Psychology Research and Behavior Management
|November 24, 2011
PubMed
Summary

Improving patient-professional relationships is key to quality healthcare. Listening to patient narratives and engaging in dialogue ensures care aligns with individual needs, preventing misunderstandings.

Keywords:
dialogueethics of carenarrativesrelationshipsresponsibilities

Related Experiment Videos

Last Updated: May 27, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

  • Healthcare Ethics
  • Patient-Provider Communication
  • Disability Studies

Background:

  • Patient-provider relationships are crucial for quality care.
  • Patients often report dissatisfaction with communication and interactions with healthcare professionals.
  • Care ethics emphasizes shared understanding and negotiation of mutual expectations for optimal patient-provider relationships.

Purpose of the Study:

  • To explore the impact of patient identity narratives on the patient-provider relationship.
  • To investigate how differing expectations can lead to conflict in healthcare settings.
  • To demonstrate how attuned care, based on listening to patient narratives, enhances care quality.

Main Methods:

  • Qualitative analysis of patient narratives.
  • Case study approach focusing on three women with multiple sclerosis.
  • Ethical analysis from a care ethics perspective.

Main Results:

  • Mismatched expectations between patients' identity narratives and providers' perceptions create conflict.
  • Caregivers who actively listen to patients' self-identified narratives can better align care with patient needs.
  • The quality of the caring relationship directly influences the quality of care provided.

Conclusions:

  • Effective patient-provider communication requires acknowledging and integrating patients' identity narratives.
  • Addressing normative expectation mismatches through deliberative dialogue is essential for high-quality, patient-centered care.
  • The quality of healthcare is fundamentally dependent on the quality of the patient-provider relationship.