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Updated: May 27, 2026

14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
The total picture: developing a patient experience
Trustee : the Journal for Hospital Governing Boards
|November 25, 2011
Abstract:
The correlation between a patient's level of engagement with a hospital and brand loyalty led the Cleveland Clinic to develop a new C-suite position: the chief experience officer.
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