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Related Concept Videos

Types of Reports I: Hand-off Report01:25

Types of Reports I: Hand-off Report

A hand-off report, also known as a change-of-shift report, is a crucial nursing process that ensures the smooth transition of patient care responsibilities between nursing staff.
Following are the key components and categories of hand-off reports:
Purpose and Process:
SBAR I: Understanding the Concept01:29

SBAR I: Understanding the Concept

Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Role of Communication in the Nursing Process II: Planning and Implementation01:25

Role of Communication in the Nursing Process II: Planning and Implementation

Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time for...
Therapeutic Communication01:30

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...

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Related Experiment Video

Updated: May 27, 2026

Setup and Execution Of the Blindfolded Code Training Exercise
05:25

Setup and Execution Of the Blindfolded Code Training Exercise

Published on: March 29, 2019

Task uncertainty and communication during nursing shift handovers.

Eric Mayor1, Adrian Bangerter, Myriam Aribot

  • 1Institut de Psychologie du Travail et des Organisations, University of Neuchâtel, Switzerland. eric.mayor@unine.ch

Journal of Advanced Nursing
|November 25, 2011
PubMed
Summary
This summary is machine-generated.

Task uncertainty in nursing units impacts handover communication and duration. Higher uncertainty correlates with longer patient handovers and less frequent discussion of work organization and emotions.

Related Experiment Videos

Last Updated: May 27, 2026

Setup and Execution Of the Blindfolded Code Training Exercise
05:25

Setup and Execution Of the Blindfolded Code Training Exercise

Published on: March 29, 2019

Area of Science:

  • Healthcare Management
  • Nursing Communication
  • Organizational Behavior

Background:

  • Standardized patient handovers are increasingly common in healthcare for efficiency and reliability.
  • However, handover redesign must consider environmental factors like task uncertainty specific to clinical units.
  • Task uncertainty can significantly influence communication routines during patient handovers.

Purpose of the Study:

  • To investigate variations in patient handover duration and communication content across nursing units.
  • To determine the relationship between task uncertainty and handover duration per patient.
  • To examine how task uncertainty influences the topics and functions of handover communication.

Main Methods:

  • Interviews with nurse unit managers from 80 care units in 18 hospitals.
  • Content analysis of interviews regarding handover communication topics, functions, and duration.
  • Classification of clinical units into a typology based on increasing task uncertainty, followed by quantitative analysis.

Main Results:

  • Nursing units with higher task uncertainty exhibited longer handover durations per patient.
  • Communication in high-uncertainty units covered fewer topics, with less frequent discussion of treatment, care, and work organization.
  • The function of sharing emotions during handover was less prevalent in units facing greater task uncertainty.

Conclusions:

  • Task uncertainty is a critical factor influencing patient handover processes.
  • Handover procedures should be designed considering the specific levels of task uncertainty within different clinical units.
  • Acknowledging the relationship between task uncertainty, communication topics, and functions can optimize handover design.