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Patient-centered Care01:13

Patient-centered Care

Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
Nursing Evaluation01:15

Nursing Evaluation

The evaluation stage signals the end of the nursing process. The nurse gathers evaluative data to assess whether or not the patient has attained the expected results. Whereas the nurse collects data in the nursing assessment to identify the patient's health concerns, the evaluation stage data determines if the indicated health issues are resolved. Evaluative data collection includes two sections: the data acquired to evaluate patient outcomes and the time criteria for data collection.
Section...
Assessment of the Cardiovascular System I: Subjective Data01:23

Assessment of the Cardiovascular System I: Subjective Data

A thorough health history and physical assessment are essential for identifying cardiovascular disease (CVD) symptoms and distinguishing them from other health issues.
Initial Enquiry
Ask the patient about their primary concern and thoroughly explore all reported symptoms.
Medical History
Investigate past illnesses affecting the cardiovascular system, such as angina, anemia, rheumatic fever, congenital heart disease, stroke, thrombophlebitis, dysrhythmias, varicosities
Inquire about symptoms...
Nursing Process for Patient and Caregiver Teaching III: Evaluation and Documentation01:20

Nursing Process for Patient and Caregiver Teaching III: Evaluation and Documentation

Evaluation of the teaching process enables the nurse to determine if the patient's learning needs were met and if training was effective. If the expected outcomes are not met, the care plan is revised, and additional education or reinforcement is provided. Nurses can ask questions after the session or obtain feedback to assess the patient's understanding of the topic.
Nurses can use several methods to evaluate patient outcomes. For example, oral questions can assess cognitive learning, patient...
Guidelines for Writing Outcome01:11

Guidelines for Writing Outcome

When developing expected outcomes for a patient care plan, the nurse should adhere to the following recommendations:
Patient outcomes reflect the patient's response to the goal rather than what the nurse aims to achieve. Terminology should be observable and measurable to avoid the reader's interpretation. The desired outcome should be realistic and achievable in the designated care timeframe. Expected outcomes should align with adjunctive therapies. The outcome should enhance care evaluation by...
Guidelines For Measuring Vital Signs01:19

Guidelines For Measuring Vital Signs

Following these guidelines can help nurses accurately measure vital signs, assess changes in patient conditions, and provide timely treatment when necessary. Adhering closely to the guidelines ensures the accuracy and reliability of the results.
Before taking a patient's vital signs, a nurse would consider and assess the patient's comfort level and ensure appropriate equipment is available.

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Related Experiment Video

Updated: May 27, 2026

E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
06:28

E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy

Published on: August 1, 2019

Measuring the patient experience.

Carolyn Lees1

  • 1NHS Liverpool Community Health, Liverpool. carolyn.lees@liverpoolch.nhs.uk

Nurse Researcher
|December 2, 2011
PubMed
Summary

Measuring patient experience and healthcare quality requires a combined approach. Integrating patient surveys with qualitative methods like patient stories ensures services meet patient needs effectively.

Area of Science:

  • Healthcare quality assessment
  • Patient experience measurement
  • Health services research

Background:

  • The UK Department of Health emphasizes patient-centered decision-making in the National Health Service (NHS).
  • Government initiatives aim to enhance patient experience by enabling service ratings based on care quality.
  • Patient-generated information is central to these quality improvement efforts.

Purpose of the Study:

  • To examine challenges in measuring patient experience and evaluating healthcare quality.
  • To discuss the utility of surveys and narrative methods for data collection.
  • To explore how to best define and measure healthcare quality from the patient's perspective.

Main Methods:

  • Review of advantages and disadvantages of patient satisfaction surveys.

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  • Appraisal of surveys for measuring quality of care and patient voice.
  • Examination of qualitative data collection methods for healthcare feedback.
  • Main Results:

    • Surveys offer a quantitative measure of patient satisfaction but may not capture the full experience.
    • Qualitative methods, such as patient stories, provide deeper insights into patient needs and service responsiveness.
    • A gap often exists where services are not tailored to patient needs.

    Conclusions:

    • A mixed-method approach, integrating surveys with narrative techniques, is most effective.
    • This integrated strategy ensures healthcare quality measurement truly reflects patient priorities.
    • Focusing on patient needs over patient adaptation is crucial for responsive healthcare services.