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Applying Lean principles and Kaizen rapid improvement events in public health practice
Gene Smith1, Annah Poteat-Godwin, Lisa Macon Harrison
1North Carolina State University-Industrial Extension Service, Raleigh, NC, USA.
Abstract:
This case study describes a local home health and hospice agency's effort to implement Lean principles and Kaizen methodology as a rapid improvement approach to quality improvement. The agency created a cross-functional team, followed Lean Kaizen methodology, and made significant improvements in scheduling time for home health nurses that resulted in reduced operational costs, improved working conditions, and multiple organizational efficiencies.
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