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Related Concept Videos

Therapeutic Communication01:30

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Ethical Standards II01:23

Ethical Standards II

Ethical standards are the backbone of nursing practice, guiding nurses as they interact with patients, families, and colleagues. These standards are crucial for providing safe, empathetic care centered on the patient's needs.
Nurses are entrusted with upholding various ethical principles and standards. Nurses forge solid therapeutic relationships using trust, empathy, autonomy, confidentiality, and professional competence.
Confidentiality is crucial, embodying respect for individual privacy and...
Communication01:28

Communication

Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
Within...
Communication01:03

Communication

Communication between two animals occurs when one animal transmits an information signal that causes a change in the animal that receives the information. Organisms communicate with one another in a host of different ways. Signals can be auditory, chemical, visual, tactile, or a combination of these. Communication is a critical behavioral adaptation that promotes survival, growth, and reproduction.
Nurses' Legal Responsibilities II01:23

Nurses' Legal Responsibilities II

Establishing a secure, collaborative nurse-patient relationship is crucial for delivering high-quality care. This relationship, founded on trust, respect, and honesty, enhances the patient's comfort and willingness to share vital health information. For example, a nurse who listens actively and without judgment provides clear information about health conditions and treatment options and respects patient decisions, which builds a trusting relationship.
Communication between nurses and patients...

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Related Experiment Video

Updated: May 26, 2026

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform
07:13

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform

Published on: April 12, 2021

Communication with patients and colleagues.

Birgitte Nørgaard1

  • 1Department of Orthopaedic Surgery, Kolding Hospital, Skovvangen 2-8, 6000 Kolding, Denmark. birgitte.noergaard@slb.regionsyddanmark.dk

Danish Medical Bulletin
|December 7, 2011
PubMed
Summary
This summary is machine-generated.

A communication skills training course significantly improved healthcare professionals' confidence in communicating with patients and colleagues. This led to enhanced inter-collegial understanding and increased patient satisfaction with care, information, and continuity.

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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

  • Healthcare communication
  • Professional development
  • Patient experience

Background:

  • Persistent communication issues in healthcare negatively impact both patients and staff.
  • Effective patient-centered and inter-collegial communication are crucial for optimal healthcare delivery.
  • Improving healthcare professionals' communication skills is essential for better patient outcomes and professional well-being.

Purpose of the Study:

  • To assess the impact of a communication skills training course on healthcare professionals' self-efficacy.
  • To evaluate changes in healthcare professionals' perception of inter-collegial communication.
  • To determine the effect of the training on patients' reported quality of care and professionals' experiences with the course.

Main Methods:

  • An intervention study conducted in an Orthopaedic Surgery department, Kolding Hospital.
  • Utilized an in-house communication skills training course for all healthcare professionals.
  • Employed pre- and post-intervention questionnaires for professionals and patients, supplemented by focus group interviews with professionals.

Main Results:

  • Significant increases in healthcare professionals' self-efficacy in communicating with patients and colleagues, sustained six months post-training.
  • Marked improvements in inter-collegial communication, particularly inter-professional, observed six months after the course.
  • Patients reported significant improvements in 15 out of 19 quality of care indicators, including information, continuity, and care.

Conclusions:

  • Communication skills training effectively enhances healthcare professionals' self-efficacy and inter-collegial communication.
  • Professionals reported increased confidence and patient-centeredness, while doctors noted positive communication changes despite initial reservations.
  • The training program resulted in a significant uplift in patient satisfaction regarding information, continuity, and overall care.