Effects of case manager feedback on the quality of individual habilitation plan objectives

The functional relation between feedback by a case manager and improved writing of Individual Habilitation Plan (IHP) objectives in adult service agencies was assessed. Feedback on seven features of IHP objectives was delivered by the local case manager to program staff of four agencies providing residential or vocational support to adults with moderate to severe disabilities. The results demonstrate that each of the four agencies improved the quality of their written objectives after receiving feedback from the case manager and maintained those gains 18 months after feedback was terminated. Implications for case managers as feedback agents were discussed.