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ED overcrowding: the Ontario approach.

Howard Ovens1

  • 1Schwartz/Reisman Emergency Centre, Mount Sinai Hospital, Ontario, Canada. howard.ovens@utoronto.ca

Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine
|December 16, 2011
PubMed
Summary

Ontario

Area of Science:

  • Health Services Research
  • Public Health Policy
  • Emergency Medicine

Background:

  • Canada's universal healthcare system places provincial administration responsibility on provinces.
  • Ontario, Canada's most populous province, faced persistent emergency department (ED) overcrowding.
  • Previous attempts to alleviate ED overcrowding were unsuccessful.

Purpose of the Study:

  • To evaluate the impact of Ontario's 2008 system-wide intervention aimed at reducing emergency department overcrowding.
  • To identify key lessons learned from this large-scale healthcare system improvement initiative.

Main Methods:

  • Implementation of a provincial program with targeted investments and incentive realignment.
  • Mandatory timely data submission from hospitals with public reporting of performance.

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  • Setting targets for length of stay (LOS) and annual improvement.
  • Main Results:

    • Significant improvements in emergency department access and length of stay for discharged patients.
    • Greatest improvements observed in high-volume urban emergency departments that initially performed poorly.
    • While not all targets were met, substantial progress was made in system performance.

    Conclusions:

    • Emergency department overcrowding is a solvable problem through systemic interventions.
    • Ontario's experience demonstrates the effectiveness of a coordinated, data-driven approach to improving emergency care.