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Credit use: psychological perspectives on a multifaceted phenomenon
Bernadette Kamleitner1, Erik Hoelzl, Erich Kirchler
1School of Business and Management, Queen Mary University of London, London, UK.
Understanding consumer credit use requires examining psychological factors and distinct phases of borrowing. Research gaps exist in understanding credit acquisition as a personal or social process.
Area of Science:
- Consumer behavior
- Psychology
- Financial studies
Background:
- Consumer credit use is a complex and widely studied topic.
- Existing literature is categorized by four psychological perspectives: situational, personal, cognitive, and social.
- Credit use is also viewed through three distinct phases: pre-acquisition, acquisition, and post-acquisition.
Purpose of the Study:
- To systematically review and categorize existing literature on consumer credit use.
- To identify concentrations and gaps in current research.
- To propose future research directions and highlight global implications.
Main Methods:
- A two-tier structure aligning psychological perspectives with credit process phases was used to review international literature.
- Systematic analysis of research concentrations and gaps within each perspective and phase.
- Identification of interrelations between perspectives and geographical research distribution.
Main Results:
- Significant research exists on credit use as a reflection of situation and cognitive processes.
- Gaps are identified in research on credit acquisition as a personal or social reflection.
- Research on personal reflection of credit use primarily focuses on the pre-acquisition phase.
Conclusions:
- Future research should address the identified gaps, particularly in credit acquisition from personal and social perspectives.
- There is a need to explore interrelations between different psychological perspectives on credit use.
- Addressing geographical imbalances and promoting systematic research are crucial for a comprehensive understanding of consumer borrowing.
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