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[German language physician rating sites].

D Strech1, S Reimann

  • 1Institut für Geschichte, Ethik und Philosophie der Medizin, Hannover. strech.daniel@mh-hannover.de

Gesundheitswesen (Bundesverband Der Arzte Des Offentlichen Gesundheitsdienstes (Germany))
|December 23, 2011
PubMed
Summary
This summary is machine-generated.

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Physician rating sites (PRS) show a positive trend in patient satisfaction, though criteria vary. Standardized evaluation and full-text comments are needed for better physician quality assessment and user-driven standards.

Area of Science:

  • Medical Informatics
  • Health Services Research
  • Patient Experience

Context:

  • Physician rating sites (PRS) allow patients to share experiences and satisfaction, aiding physician selection and providing feedback.
  • Concerns exist regarding defamation and the inability of PRS to evaluate all aspects of medical care.
  • Previous studies in the US showed predominantly positive reviews; this study examines German and English-speaking regions.

Purpose:

  • To systematically analyze the criteria used on German and English physician rating sites.
  • To evaluate the quantity and content of patient reviews for physicians in Germany.
  • To assess the trend in patient satisfaction as presented on physician rating sites.

Summary:

  • A systematic review of patient satisfaction questionnaires informed the criteria for evaluating PRS.

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  • German and English PRS were researched, and a sample of 298 physicians from Germany was analyzed.
  • Key physician-patient relationship aspects like medical competence and consultation were frequently surveyed, while office facilities were universally assessed.
  • Most surveyed physicians were listed on PRS, with 3-28% receiving reviews.
  • Average ratings indicated a positive trend (1.1-1.5 on a 1=good to 3=poor scale).

    • Impact:

    • PRS exhibit significant variation in evaluation criteria, potentially influencing perceptions of physician quality.
    • A lack of standardized evaluation criteria and the generally positive, undifferentiated nature of reviews highlight the need for full-text comments.
    • Promoting peer-to-peer communication on PRS can help establish user-oriented standards and enhance the utility of these platforms.