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Managing healthcare quality in Ghana: a necessity of patient satisfaction
Roger Ayimbillah Atinga1, Gordon Abekah-Nkrumah, Kwame Ameyaw Domfeh
1Department of Public Administration and Health Services Management, University of Ghana Business School, Legon, Ghana. Ayimbillah@yahoo.com
Purpose:
The study aims to examine how communication, provider courtesy, support/care, environment of the facility and waiting time significantly predict patients' satisfaction with quality of healthcare in two hospitals located in northern Ghana.
Design/Methodology/Approach:
An exploratory study of which 324 respondents were selected using stratified and convenient sampling techniques. Results are presented using a multiple regression model.
Findings:
The results revealed that of the five-factor model, support/care, environment of the facility and waiting time determine patients' satisfaction with quality of healthcare delivery. The explanatory power of the dependent variable was explained by 51 percent.
Originality/Value:
The findings suggest that internal and external health sector stakeholders may possibly use this study as a precursor to improve service quality in the two hospitals in particular and others in general.
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