Related Experiment Video
Updated: May 26, 2026
Assessment and Evaluation of the High Risk Neonate: The NICU Network Neurobehavioral Scale
Published on: August 25, 2014
ISO 9001 in a neonatal intensive care unit (NICU)
Gad Vitner1, Erez Nadir, Michael Feldman
1Ruppin Academic Center, School of Engineering, Israel. gadiv@ruppin.ac.il
Purpose:
The aim of this paper is to present the process for approving and certifying a neonatal intensive care unit to ISO 9001 standards.
Design/Methodology/Approach:
The process started with the department head's decision to improve services quality before deciding to achieve ISO 9001 certification. Department processes were mapped and quality management mechanisms were developed. Process control and performance measurements were defined and implemented to monitor the daily work. A service satisfaction review was conducted to get feedback from families.
Findings:
In total, 28 processes and related work instructions were defined. Process yields showed service improvements. Family satisfaction improved.
Research Limitations/Implications:
The paper is based on preparing only one neonatal intensive care unit to the ISO 9001 standard.
Practical Implications:
The case study should act as an incentive for hospital managers aiming to improve service quality based on the ISO 9001 standard.
Originality/Value:
ISO 9001 is becoming a recommended tool to improve clinical service quality.
More Related Videos
Related Concept Videos
01:27Nursing Clinical Information System
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include:
01:23International Nursing Organizations I
ICN member organizations work to advance the field of nursing and healthcare via policies, partnerships, lobbying, professional...
01:29Nursing Interventions II: Selecting and Classifying the Nursing Interventions
01:30National Nursing Organizations II
The AACN emphasizes a healthy work environment through six standards to achieve an optimal patient outcome. The standards are appropriate staffing, meaningful recognition, collaboration, authentic leadership, effective communication, and decision-making. In addition, AACN provides certification programs, webinars, journals, and...
01:22Standards of Care I
01:19Standards of Care II