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Survey on Victorian driver assessors' experience of critical incidents
1School of Occupational Therapy, Faculty of Health Sciences, La Trobe University, Bundoora, Victoria, Australia.
Aim:
To determine the prevalence of critical incidents among driver assessors, identify the type and frequency of critical incidents experienced and the strategies used to cope following these incidents.
Method:
Mail survey of 70 Victorian occupational therapy driver assessors. Quantitative data were analysed using descriptive statistics. Qualitative data were analysed using content analysis.
Results:
Almost 60% of driver assessors had experienced one or more critical incidents. Most frequently occurring incidents were near collisions and aggressive/threatening clients. Support was most often obtained from the driving instructor involved in the assessment. Older people with cognitive impairment were the client group most commonly involved.
Conclusion:
Greater acknowledgement and awareness of critical incidents and the importance of strategies to assist in the prevention and management of critical incidents are essential.
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