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A study in usability: redesigning a health sciences library's mobile site
Jovy-Anne Rosario1, Marie T Ascher, Diana J Cunningham
1Health Sciences Library, New York Medical College, Valhalla, NY 10595, USA. jovyanne_rosario@nymc.edu
Medical Reference Services Quarterly
|February 1, 2012
Summary
A medium-sized academic health sciences library redesigned its mobile site to better serve user needs. The redesign focused on enhancing mobile access to articles, e-books, databases, and the catalog.
Area of Science:
- Library and Information Science
- Health Sciences Librarianship
- Human-Computer Interaction
Background:
- Academic health sciences libraries serve specialized user groups with unique information needs.
- Mobile technology adoption necessitates accessible and user-friendly digital platforms.
- Existing mobile library sites may not fully meet the demands of modern users.
Purpose of the Study:
- To redesign the mobile website of a medium-sized academic health sciences library.
- To align the mobile site's functionality with identified user information needs.
- To create an optimized mobile experience for accessing library resources.
Main Methods:
- A multi-phase approach including needs assessment, usability testing, and site design.
- User surveys to identify prevalent devices and desired mobile activities.
- Iterative design process informed by usability testing outcomes.
Main Results:
- Apple devices were identified as the most prevalent among users.
- Key desired mobile activities included searching for articles, accessing full-text content and e-books, and searching databases and the catalog.
- The redesign successfully integrated these user-driven requirements.
Conclusions:
- A user-centered mobile site redesign can effectively address the information needs of academic health sciences library users.
- Prioritizing core functionalities like article and database searching enhances mobile usability.
- Successful mobile site redesigns can be achieved efficiently and cost-effectively.
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