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User-driven innovation of an outpatient department
1Department of Management Engineering, Technical University of Denmark, Lyngby, Denmark. obro@man.dtu.dk
Abstract:
This paper presents experiences from a user-driven innovation process of an outpatient department in a hospital. The mixing of methods from user-driven innovation and participatory design contributed to develop an innovative concept of the spatial and organizational design of an outpatient department in a hospital. Design games and tabletop simulation seem to be powerful tools in facilitating such a participatory process.
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