A bus stop shelter evaluated from the user's perspective

This study aims to evaluate the current bus stop shelter model used in Florianópolis, Brazil, through a functional analysis--focused in the relationship between the shelter, the users and their activities--and also to analyse users' perceptions. The methodology consisted of exploratory visits, anthropometric analysis, observation and interviews. The exploratory visit intended to survey the physical characteristics of the shelter (dimensions, materials, colors, displayed information) and its position on the sidewalk. The anthropometric analysis was made to verify whether the dimensions of the shelters were adequate to users' needs. The observation provided data for the analysis of users' behavior, which involved a biomechanical study of their postures, an ownership/occupancy analysis in terms of territoriality and studies about spatial requirements of interpersonal relations (proxemics). The interviews helped to analyze how the user perceives the quality of some of the main functions of the shelter: to provide physical and psychological comfort and to display information about the public transportation system. As a result, the overall conclusion is that shelters do not meet users' needs. Recommendations are provided in order to improve physical and psychological comfort and to display relevant information about the transportation system.