"EWS Matrix" and "EWG Matrix": "De-sign for All" tools referred to the development of a enabling communication system...

The widespread sense of spatial disorientation that can be experienced in many public places (buildings and open spaces),generally depends on a design approach that doesn't take into account both the "communication skills" of the different parts of the spatial organization, both the variability of people and their ways of interacting with environments, orienteering themselves. Nevertheless, "not find the way" often has some obvious practical costs (loss of time, failure to achieve a target) and some more intangible, but no less important, emotional costs. That's why the design of signage systems must take into account both the specificities of places and the extreme variability of its users. The paper presents the results of a study on this specific issue. In particular, the study focuses on the description of some tools useful for the analysis and design of a signage system that is truly "for All".