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A program to support the construction and evaluation of resilience indicators
Gilbert Jacob Huber1, Jose Orlando Gomes, Paulo Victor Rodrigues de Carvalho
1Graduate Program in Informatics-NCE&IM, Cidade Universitária, Rio de Janeiro, RJ, Brazil.
This study introduces a method and tool for developing organizational resilience indicators. It aids in assessing and improving resilience through a cyclical process, enhancing complex adaptive systems understanding.
Area of Science:
- Systems Engineering
- Organizational Behavior
- Risk Management
Background:
- Organizations require robust methods to assess and enhance resilience.
- Existing resilience assessment frameworks may lack a structured, cyclical approach.
- Integrating complex adaptive systems and resilience engineering principles is crucial.
Purpose of the Study:
- To propose a method and tool for developing and refining organizational resilience indicators.
- To support a cyclical process of identifying resilience factors, proposing indicators, and assessing resilience.
- To facilitate the continuous improvement of organizational resilience.
Main Methods:
- Utilizing concepts from complex adaptive systems and resilience engineering.
- Developing a hierarchical structure for resilience indicators.
- Creating a software application for indicator definition, questionnaire generation, and results assessment.
- Instantiating prototype indicators for helicopter operating companies and expert review.
Main Results:
- A systematic method and supporting tool for organizational resilience indicator development were established.
- Prototype indicators were created and validated through expert review.
- The software application facilitates the iterative refinement of resilience assessment.
Conclusions:
- The proposed method and tool effectively support the development and improvement of organizational resilience indicators.
- The cyclical approach aids organizations in proactively managing and enhancing their resilience.
- This work provides a practical framework for assessing and bolstering organizational resilience.
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