Customer-centered careflow modeling based on guidelines.

Area of Science:

• Health Informatics
• Information Systems Engineering
• Process Management

Background:

• Customer-centered healthcare is a growing trend, demanding complex process modeling.
• Existing healthcare process modeling is often rigid, costly, and difficult to adapt.
• Information technology faces challenges in supporting flexible and cost-effective healthcare process management.

Purpose of the Study:

• To analyze knowledge types in process modeling and their role in careflow.
• To propose a lifecycle management methodology for healthcare process models.
• To present a system architecture and prototype for flexible careflow modeling.

Main Methods:

• Analysis of knowledge types and their characteristics in process modeling.
• Development of a lifecycle management methodology for gradual healthcare process model construction.
• Design of a system architecture with considerations for legacy systems and authority management.

Main Results:

• Identification of key knowledge types and their impact on careflow modeling.
• A proposed methodology enables gradual and efficient healthcare process model building.
• A system architecture and prototype demonstrate a flexible and adaptable careflow system.

Conclusions:

• The proposed methodology and system offer a flexible, cost-effective solution for customer-centered healthcare process modeling.
• The lifecycle approach facilitates gradual model development and adaptation to changing healthcare processes.
• The careflow system addresses compatibility and authority issues, demonstrating practical implementation.