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Hospital on a page: standardizing data presentation to drive quality improvement
Michael Heenan1, Michelle DiEmanuele, Kathryn Hayward-Murray
1Quality Performance and Risk Management, Credit Valley Hospital, Mississauga, Ontario, Canada. mheenan@cvh.on.ca
Healthcare Quarterly (Toronto, Ont.)
|February 23, 2012
Summary
Credit Valley Hospital (CVH) improved its performance measurement system by shifting from a technology-driven approach to a strategy-focused one. This enhanced data communication, fostering a stronger culture of quality and patient safety across the organization.
Area of Science:
- Healthcare Management
- Health Informatics
- Organizational Performance
Background:
- Credit Valley Hospital (CVH) initially focused on technology for performance measurement, implementing scorecards and dashboards.
- The existing system lacked credibility due to a weak information strategy and inconsistent data population.
- Data reporting failed to effectively engage decision-makers on critical issues like quality, access, and sustainability.
Purpose of the Study:
- To describe CVH's renewed performance measurement framework and data presentation methods.
- To align performance measurement with the organization's strategic plan (2009).
- To enhance the culture of quality and patient safety through improved data communication.
Main Methods:
- Revising the performance measurement framework post-strategic plan release.
- Transforming complex spreadsheets into standardized, accessible reports.
- Implementing a consistent approach to report format, media, content, and timing.
Main Results:
- Developed strategically designed, easy-to-understand, and accessible performance reports.
- Standardized reporting methods from boardroom to bedside.
- Facilitated better communication and engagement with clinical and corporate decision-makers.
Conclusions:
- The revised performance measurement and data communication strategy enhanced organizational culture.
- Improved data accessibility and understanding contributed to a stronger focus on quality and patient safety.
- A strategic, information-driven approach is crucial for effective performance measurement in healthcare settings.
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