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Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery
Published on: March 13, 2026
Sebastian Korb1, Didier Grandjean, Andrea C Samson
1Swiss Center for Affective Sciences, University of Geneva, Geneva, Switzerland. Sebastian.Korb@unige.ch
Expressive suppression (ES) reduces emotional expression and brain responses to humor. This emotion regulation strategy impacts how the brain processes positive stimuli, similar to reappraisal.
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