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Updated: May 24, 2026
07:49
Automated Deployment of an Internet Protocol Telephony Service on Unmanned Aerial Vehicles Using Network Functions Virtualization
Published on: November 26, 2019
[Internet, SMS or voice portals tools. New technologies for an old problem]
1Departamento Psicología de la Salud, Universidad Miguel Hernández, Elche, España. jose.mira@umh.es
Summary
The internet is the preferred digital channel for primary care appointments, showing high usability and effectiveness. Traditional methods are still favored by chronic patients, but digital tools are not causing appointment delays.
Area of Science:
- Health Informatics
- Primary Care Management
- Digital Health Adoption
Background:
- Increasing adoption of digital health tools for healthcare access.
- Need to understand user perspectives on automated appointment systems in primary care.
Purpose of the Study:
- Analyze the use, effectiveness, and usability of automated systems for primary care appointments.
- Compare digital channels with traditional methods from a user standpoint.
Main Methods:
- Cross-sectional study utilizing a telephone survey.
- Sample of 6193 patients (or guardians) in primary care within the Valencian Autonomous Community.
Main Results:
- Internet is the most used digital channel (13.4% adults, 31% guardians), preferred by men and older adults (51-70).
- Traditional channels are used by chronic patients and infrequent healthcare users.
- Digital channels demonstrate high usability (>90%), except for SMS (80.7%), and do not cause appointment delays.
Conclusions:
- Internet is the leading digital channel for obtaining primary care appointments, with expected future growth.
- Digital channels offer comparable or superior usability and slightly higher effectiveness than traditional methods.
- SMS-based systems show lower usability compared to other digital and traditional appointment-seeking methods.
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