Transforming data into action: the Sonoma County Human Services Department

Area of Science:

• Public Administration
• Information Science
• Organizational Development

Background:

• The Human Services Department established a new Planning, Research, and Evaluation (PRE) division to centralize data-based initiatives.
• This initiative addresses the need for consistent data collection and evidence-based decision-making.

Purpose of the Study:

• To develop a framework for data-based decision-making within the Human Services Department.
• To improve program planning, resource allocation, and public communication regarding human services.

Main Methods:

• A multi-month study of staff job functions and information usage was conducted.
• Consultations with other counties were performed to gather insights on similar initiatives.

Main Results:

• The PRE division developed 'Datascript,' a plan outlining two key agency aims.
• Aim (a) focuses on fostering an evidence-based decision-making environment for strategic change.
• Aim (b) addresses managing the department's role and image in the external environment.

Conclusions:

• The establishment of the PRE division and Datascript provides a structured approach to data utilization.
• This initiative aims to enhance the Human Services Department's effectiveness and public perception.