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Successful management of disruptive behavior: a descriptive study.
Kathleen M Lux1, Jane B Hutcheson, Ann R Peden
1Capital University, Department of Nursing, Columbus, Ohio 43209, USA. klux@capital.edu
Issues in Mental Health Nursing
|April 4, 2012
Summary
Nurses can effectively manage disruptive behavior (DB) by confronting colleagues privately and calmly. This approach, which involves acknowledging their perspective, leads to positive responses and improved nursing practice.
Area of Science:
- Nursing
- Healthcare Management
- Organizational Behavior
Background:
- Disruptive behavior (DB) in nursing is a significant issue, encompassing verbal abuse, harassment, and conflict.
- Managing DB is crucial for maintaining a healthy work environment and ensuring patient safety.
Purpose of the Study:
- To describe the techniques registered nurses (RNs) use to successfully manage disruptive behavior from colleagues.
- To understand the impact of managing DB on nursing practice.
Main Methods:
- Qualitative descriptive study utilizing individual interviews.
- Nine RNs with experience managing DB in nurse colleagues participated.
Main Results:
- Participants emphasized confronting DB privately, unless patient safety was compromised.
- Key techniques included delaying confrontation, approaching calmly, and acknowledging the colleague's viewpoint.
- Confrontations were generally met with positive responses.
Conclusions:
- Effective management of disruptive behavior by nurses is achievable through specific, deliberate strategies.
- Successfully addressing DB positively impacts individual nursing practice and potentially the work environment.
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