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Related Concept Videos

Patient-centered Care01:13

Patient-centered Care

Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Nursing Process for Patient and Caregiver Teaching I: Assessment and Diagnosis01:24

Nursing Process for Patient and Caregiver Teaching I: Assessment and Diagnosis

The nursing process provides a clinical decision-making framework for patients and families to establish and implement a personalized care plan. Since part of the nurse's duties is to teach patients, the steps of the nursing process are the most effective way to approach instruction. The nursing process and the teaching-learning process are inextricably linked.
It is critical to determine the patient's learning needs during the assessment. Determination of learning needs compounds data from the...
Role of Communication in the Nursing Process II: Planning and Implementation01:25

Role of Communication in the Nursing Process II: Planning and Implementation

Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time for...
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
Nursing Process for Patient and Caregiver Teaching III: Evaluation and Documentation01:20

Nursing Process for Patient and Caregiver Teaching III: Evaluation and Documentation

Evaluation of the teaching process enables the nurse to determine if the patient's learning needs were met and if training was effective. If the expected outcomes are not met, the care plan is revised, and additional education or reinforcement is provided. Nurses can ask questions after the session or obtain feedback to assess the patient's understanding of the topic.
Nurses can use several methods to evaluate patient outcomes. For example, oral questions can assess cognitive learning, patient...

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Related Experiment Video

Updated: May 23, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Listening and learning to make care better.

Jo Carlowe, Adele Waters

    Nursing Standard (Royal College of Nursing (Great Britain) : 1987)
    |April 10, 2012
    PubMed
    Summary

    The Patients Association trained volunteers to interview National Health Service (NHS) patients, leading to 16 projects that improved patient care in South West England. This successful patient ambassador scheme is expanding to more healthcare services.

    Area of Science:

    • Healthcare improvement
    • Patient advocacy
    • Community health initiatives

    Background:

    • The Patients Association has actively engaged in patient advocacy for two years.
    • There is a recognized need to address patient-reported issues within healthcare systems.
    • Improving patient care experiences is a key objective in healthcare policy.

    Purpose of the Study:

    • To evaluate the effectiveness of a volunteer-led patient interviewing and problem-solving initiative.
    • To assess the impact of the 'patient ambassador' scheme on healthcare quality.
    • To determine the feasibility of scaling the initiative to broader healthcare settings.

    Main Methods:

    • Recruitment and training of volunteers as 'patient ambassadors'.
    • Conducting interviews with National Health Service (NHS) patients to identify care-related problems.

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    Making Sense of Listening: The IMAP Test Battery
    11:25

    Making Sense of Listening: The IMAP Test Battery

    Published on: October 11, 2010

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    14:32

    Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

    Published on: February 16, 2011

    Making Sense of Listening: The IMAP Test Battery
    11:25

    Making Sense of Listening: The IMAP Test Battery

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  • Collaborating with healthcare providers to negotiate and implement solutions.

    • Main Results:

    • Successfully launched 16 distinct projects aimed at enhancing patient care.
    • Demonstrated positive outcomes in patient care within South West England.
    • Identified the 'patient ambassador' scheme as a viable model for healthcare improvement.

    Conclusions:

    • The 'patient ambassador' scheme effectively identifies and resolves patient care issues.
    • Volunteer-led initiatives can significantly contribute to improving NHS patient experiences.
    • The program's success warrants its expansion into primary care and mental health services.