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Association between interactive voice response adherence and subject retention in a randomized controlled trial
Christopher S Gatehouse1, Howard A Tennen, Richard S Feinn
1School of Dental Medicine, University of Connecticut Health Center, Farmington, CT 06030-1605, USA.
Contemporary Clinical Trials
|April 10, 2012
Summary
High adherence to weekly Interactive Voice Response (IVR) calls predicts patient retention in clinical trials. Poor IVR adherence can signal early withdrawal, aiding in subject retention strategies.
Area of Science:
- Clinical Trials
- Patient Reported Outcomes
- Health Informatics
Background:
- Interactive Voice Response (IVR) technology facilitates patient data collection via telephone.
- This study investigated the relationship between IVR adherence and subject retention in a year-long clinical trial.
Purpose of the Study:
- To determine if adherence to weekly IVR calls correlates with participant retention in a clinical trial.
- To explore the predictive value of IVR adherence for successful study completion.
Main Methods:
- A randomized, double-blind, placebo-controlled trial involving 160 participants for recurrent aphthous stomatitis.
- Participants were instructed to make one weekly IVR call over the one-year study duration.
Main Results:
- Study completers (114 subjects) made 90.5% of expected IVR calls, versus 55.7% for premature withdrawers (46 subjects) (p<0.001).
- Completers were more likely to initiate IVR calls (p<0.001).
- A multivariable model using adherence variables predicted retention status with over 80% accuracy; early adherence was a strong predictor of retention.
Conclusions:
- Sub-optimal IVR adherence may serve as an early indicator of potential premature withdrawal from clinical trials.
- IVR adherence can potentially be utilized as a screening tool to identify participants likely to remain in long-term studies.
- Improved IVR adherence strategies could enhance subject retention and reduce bias from missing data in clinical research.
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