Trust in technology-mediated collaborative health encounters: constructing trust in passive user interactions with...

Area of Science:

• Health Informatics
• Sociotechnical Systems Theory
• Patient-Provider Relationships

Background:

• Patient trust is crucial for effective healthcare delivery.
• Sociotechnical systems theory suggests interconnectedness between technology, individuals, and processes.
• Understanding trust in health technology is vital for positive health outcomes.

Purpose of the Study:

• To investigate factors influencing patient trust in health technology.
• To examine the relationship between patient trust in technology and trust in their care provider.
• To explore how the use of technology by providers impacts patient trust.

Main Methods:

• Data collected from 101 patients using a Trust in Medical Technology instrument.
• Measured patient trust in providers, technology, and provider's use of technology.
• Statistical analysis to determine associations between trust measures.

Main Results:

• Patient trust in how providers use technology positively correlated with trust in providers and technology.
• No significant association found between trust in providers and trust in technology independently.
• Perceptions of provider technology use appear to be a key factor in overall trust.

Conclusions:

• Patient trust in health technology and providers is influenced by observed provider practices.
• Trust in technology and providers may be mediated by the perceived competence of technology use.
• Findings have implications for measuring and fostering trust in digital health environments.