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Related Concept Videos

Methods of Documentation VI: Case Management Model01:15

Methods of Documentation VI: Case Management Model

The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic illness...
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Related Experiment Video

Updated: May 22, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Creating and sustaining a collaborative model of care.

Marla Fryers1, Linda Young, Paula Rowland

  • 1Toronto East General Hospital, Toronto, Ontario, Canada. mfryers@tsh.to

Healthcare Management Forum
|May 25, 2012
PubMed
Summary

Implementing a coordinated care team (CCT) model significantly improved patient experience, quality, and safety. This patient care bundle approach enhanced bedside access and satisfaction for patients and staff.

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Last Updated: May 22, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

  • Healthcare Management
  • Patient Care Models
  • Quality Improvement

Background:

  • Toronto East General Hospital implemented a transformational change in patient care over three years.
  • The initiative aimed to redefine the patient experience to improve quality, safety, and satisfaction.

Purpose of the Study:

  • To evaluate the impact of the coordinated care team (CCT) model on patient care.
  • To assess safety, quality, patient satisfaction, staff/physician satisfaction, and resource utilization.

Main Methods:

  • The study evaluated the CCT model using a patient care bundle approach.
  • Data were collected on safety and quality outcomes, patient and staff satisfaction, and resource impact across three pilot units.

Main Results:

  • The CCT model demonstrated a significant positive impact on the patient experience.
  • Key improvements included enhanced access to bedside care, better quality outcomes, and increased safety.

Conclusions:

  • The coordinated care team model, utilizing patient care bundles, effectively enhances patient experience, quality, and safety.
  • Lessons learned from the change process offer valuable insights for future healthcare transformations.