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Related Experiment Video

Updated: May 21, 2026

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning

Published on: August 29, 2025

Performance against local service quality indicators: re-setting the indicators.

R Challenor¹, Z Warwick, R Ekanayaka

¹GUM Department, Derriford Hospital, Plymouth, UK. rachel@challenor.biz

International Journal of STD & AIDS

|June 1, 2012

Summary

This summary is machine-generated.

Local service quality indicators (SQIs) for genitourinary medicine and HIV were revised after three audits. These revised indicators aim to set achievable yet challenging performance benchmarks for healthcare providers.

Related Experiment Videos

Last Updated: May 21, 2026

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning

Published on: August 29, 2025

Area of Science:

Public Health
Healthcare Management

Background:

Service quality indicators (SQIs) for genitourinary medicine and HIV were initially developed in 2009 with limited data.
Patient and public involvement was integral to the initial SQI drafting process.

Purpose of the Study:

To explain the revisions made to local service quality indicators (SQIs) for genitourinary medicine and HIV.
To provide a framework for setting challenging yet achievable clinical outcome indicators for HIV services.

Main Methods:

Clinical performance was audited against the 2009 SQIs in 2009, 2010, and 2011.
SQIs were revised based on the findings from these three consecutive audits.

Main Results:

The audits provided data that informed the revision of the original SQIs.
The revised SQIs aim to improve the accuracy and achievability of performance measurement.

Conclusions:

Revised SQIs offer a more robust measure of clinical performance in genitourinary medicine and HIV services.
The study encourages other services to audit against these revised measures for potential data pooling and benchmarking.