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Updated: May 20, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Engaging patients to improve the healthcare experience
1Spectrum Health, Grand Rapids, Mich, USA. kris.white@spectrumhealth.org
Abstract:
Spectrum Health suggests five considerations for engaging patients and their family members in process improvement initiatives effectively to create a better patient experience: Recruit patients who will provide the type of feedback required to warrant inclusion on a patient advisory council. Create a strong infrastructure for the councils. Ensure the councils always enjoy fresh input from new patient participants. Set clearly defined goals and implementation plans for the councils. Measure the impact.
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