An outpatient Urgent Care Bay within a pediatric cancer and hematology center

Area of Science:

• Pediatric Hematology/Oncology
• Urgent Medical Care
• Healthcare Delivery Systems

Background:

• Pediatric patients with hematologic or oncologic conditions require timely medical care for acute symptoms.
• These symptoms can arise from common childhood illnesses, their underlying disease, or treatment side effects.

Purpose of the Study:

• To evaluate the establishment and impact of an Urgent Care Bay (UCB) within a pediatric cancer outpatient clinic.
• To assess the UCB's ability to provide time-sensitive, same-day diagnostic and therapeutic medical care.

Main Methods:

• A retrospective review of patient data within the UCB was conducted.
• Key metrics included patient volume, chief complaints, diagnoses, disposition, and timeliness of care (referral to treatment initiation).

Main Results:

• The UCB facilitated rapid assessment and initiation of treatment for pediatric patients with acute, non-life-threatening symptoms.
• This model demonstrated efficiency in managing patient needs during clinic hours.

Conclusions:

• The implementation of an Urgent Care Bay effectively addresses the need for prompt medical attention in pediatric oncology patients.
• The UCB model allows for efficient care delivery, potentially decreasing the need for emergency room utilization.