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Method for modeling social care processes for national information exchange
Aki Miettinen1, Juha Mykkänen, Maarit Laaksonen
1University of Eastern Finland, School of Computing, HIS R&D, Finland. aki.miettinen@uef.fi
Studies in Health Technology and Informatics
|August 10, 2012
Summary
This study details a process modeling method developed for Finland's National Project for IT in Social Services (Tikesos). The method enhanced interoperability and electronic client documents within social welfare services.
Area of Science:
- Social Services Informatics
- Public Administration Technology
Background:
- Finnish social services encompass 21 commissions, offering diverse support like income support, child welfare, and immigrant services.
- The need for improved IT infrastructure and interoperability in social welfare systems was identified.
Purpose of the Study:
- To describe the process modeling method used in the National Project for IT in Social Services (Tikesos).
- To support the development of common national target state processes for social services.
- To enhance national electronic archives, system interoperability, and electronic client documents.
Main Methods:
- Development and application of a process modeling method over three years.
- Focus on national electronic archives, system interoperability, and electronic client documents.
Main Results:
- A refined process modeling method was successfully developed and implemented.
- The project facilitated progress towards national electronic archives and improved system interoperability.
Conclusions:
- The developed process modeling method is effective for advancing IT in social services.
- The Tikesos project demonstrated the value of standardized processes for national social welfare systems.
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