Views of Users towards the Quality of Hospital Information System in Training Hospitals

Users of hospital information system (HIS) use these systems dur-ing working day and know its problems better than others know. Studying their views is very important and can be espe-cially effective in the development of the in-formation system. The aim of this study was to investigate the users' views to-wards the qual-ity of hospital information system in the training hospitals of Mash-had University of medical sciences.

The current study was an applied research in Training Hos-pitals of Mash-had (East of Iran), which was conducted with de-scriptive cross-sectional method.  A four-section questionnaire was de-signed for data collection consisting of: characteristics of informa-tion quality, reasons of low quality of information, accessi-bility of infor-mation and decision support. Validity and reliability were tested and SPSS was used for data analysis.

62.8% of users explained that one of reasons of low qual-ity information was a problem related to obtaining information. 47.7% of them were unsatisfied with hospital information system abil-ity for decision-making support. In general, 53.2% of users were slightly satisfied with the overall quality information of the sys-tem.

There are some problems concerning information qual-ity of HIS in Mashhad training hospitals. These problems in-clude inappropriate information qual-ity of the system and incom-patibility with user needs which leads to de-creased satisfaction of us-ers towards the system.