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The handwriting on the wall: program transformations utilizing effective change management strategies.

Anita Amos¹, Colleen Johns, Nordia Hines

¹St. Michael's Hospital, Toronto, ON. amosa@smh.ca

CANNT Journal = Journal ACITN

|August 24, 2012

Summary

Healthcare professionals must adapt to change to improve patient care. Understanding individual attitudes toward change is key to successful healthcare process improvement initiatives, especially in chronic kidney disease management.

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Area of Science:

Healthcare Management
Patient Care Improvement
Renal Program Innovation

Background:

Healthcare delivery processes require continuous improvement to meet evolving patient needs.
Internal concerns within a renal program highlighted the need for enhanced healthcare delivery.
Adapting to change is crucial for healthcare professionals to maintain high-quality patient care.

Purpose of the Study:

To improve the quality of care and life for individuals with chronic kidney disease.
To address internal concerns regarding existing healthcare delivery processes within the renal program.
To explore strategies for enhancing engagement and effectiveness during healthcare change initiatives.

Main Methods:

A five-year partnership between St. Michael's and Baxter Canada was established in 2010.
Nursing leadership and staff engaged with the principles from "Who Moved My Cheese?" to examine responses to change.
Focus on identifying individual attitudes toward change processes.

Main Results:

The initiative aimed to foster a proactive approach to healthcare change.
Encouraging self-awareness of attitudes towards change was central to the process.
The partnership sought to improve chronic kidney disease patient outcomes.

Conclusions:

Understanding and addressing individual attitudes towards change is vital for successful healthcare initiatives.
Proactive engagement with change can lead to improved patient care and quality of life.
Strategic awareness of "writing on the wall" prepares staff to embrace beneficial changes in healthcare.