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If Disney ran your security department.

Russell F Jones¹

¹Einstein Healthcare Network, Philadelphia, PA, USA.

Journal of Healthcare Protection Management : Publication of the International Association for Hospital Security

|September 14, 2012

Summary

This summary is machine-generated.

This program enhanced hospital security by applying customer service techniques to build community relationships, improving value for both the institution and its neighbors.

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Area of Science:

Healthcare Administration
Public Health
Security Management

Background:

Traditional security departments often operate with a focus solely on safety protocols.
Limited integration exists between hospital security and community engagement strategies.
Enhancing hospital-community relations is crucial for overall public health and safety.

Purpose of the Study:

To describe a novel program integrating customer service techniques into hospital security operations.
To evaluate the impact of this program on hospital-community relationships.
To demonstrate the added value of enhanced security-community engagement.

Main Methods:

Implementation of customer service training for security personnel.
Development of community outreach initiatives by the security department.
Qualitative assessment of relationship-building efforts and perceived value.

Main Results:

Successful establishment of positive relationships between the security department and the community.
Increased perception of value and accessibility of the security department.
Demonstrated positive impact on the hospital's community standing.

Conclusions:

Customer service techniques can be effectively applied to hospital security departments.
Building strong community relationships enhances the value of security services.
This integrated approach benefits both the hospital and the surrounding community.