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Published on: August 1, 2019
Assessment of a pay-for-performance program in primary care designed by target users
Kirsten Kirschner1, Jozé Braspenning, Reinier P Akkermans
1Scientific Institute for Quality of Healthcare, Radboud University Nijmegen Medical Centre, PO Box 9101, Nijmegen 6500 HB, The Netherlands. k.kirschner@iq.umcn.nl
Participatory pay-for-performance (P4P) programs improved clinical care quality and patient experiences. While not all indicators showed improvement, chronic care processes and GP functioning saw significant gains.
Area of Science:
- Healthcare Management
- Quality Improvement in Medicine
- General Practice Research
Background:
- Pay-for-performance (P4P) financial incentives aim to enhance healthcare professional behavior and care quality.
- Evidence on P4P effectiveness remains inconclusive, despite some reviews indicating positive effects.
Purpose of the Study:
- To evaluate performance changes following the implementation of a participatory P4P program.
- Assessing the impact of a user-designed P4P initiative on various healthcare domains.
Main Methods:
- Observational study with pre- and post-intervention measurements in 65 general practices in the Netherlands.
- A participatory P4P program included indicators for chronic care, prevention, practice management, and patient experience.
- Performance was benchmarked against a set bonus structure, with quality indicators calculated for each practice.
Main Results:
- Significant improvements observed in process indicators for chronic conditions (e.g., cardiovascular risk management, asthma care).
- Five outcome indicators and patient experiences with general practitioner (GP) functioning and care organization showed significant enhancement.
- No significant improvements were noted for influenza vaccination rates or cervical cancer screening uptake; smaller practices demonstrated greater improvement.
Conclusions:
- Participatory P4P programs show potential for stimulating quality improvement in clinical care.
- These programs may also enhance patient experiences regarding GP functioning and the organization of healthcare services.
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