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Development and process evaluation of a Web-based responsible beverage service training program.

Brian G Danaher1, Jack Dresser, Tracy Shaw

  • 1Oregon Research Institute, 1715 Franklin Blvd, Eugene, OR 97403, USA. briand@ori.org

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|September 25, 2012
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Summary
This summary is machine-generated.

Web-based Responsible Beverage Service (RBS) training significantly improved servers' knowledge, attitudes, and self-efficacy. This online program offers a promising alternative to traditional workshops for alcohol service education.

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Area of Science:

  • Public Health
  • Health Education
  • Alcohol Policy

Background:

  • Traditional Responsible Beverage Service (RBS) training is typically workshop-based.
  • Emergence of Web-based training programs offers new delivery methods.
  • This study details the development and evaluation of an innovative online RBS program.

Purpose of the Study:

  • To describe the formative development and design of a Web-delivered RBS program.
  • To evaluate the impact of the online program on servers' knowledge, attitudes, and self-efficacy.
  • To establish an evidence base for online RBS training.

Main Methods:

  • Formative procedures included focus groups and usability testing.
  • A Web-based RBS training program was developed.
  • 112 professional alcohol servers participated in a pre-post assessment design.

Main Results:

  • Participants demonstrated significant improvements in RBS knowledge.
  • Servers showed enhanced attitudes towards responsible alcohol service.
  • Self-efficacy in providing responsible service increased significantly.

Conclusions:

  • The Web-based RBS program was well-received by servers.
  • The development process, incorporating multidisciplinary input and end-user feedback, was successful.
  • Online RBS training shows potential, addressing a gap in research and providing an effective educational tool.