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Leadership in conflict: part 2
1Wharton School, University of Pennsylvania, Wynnewood, PA 19096, USA. lexa@wharton.upenn.edu
Abstract:
Don’t start stupid fights, and don't make enemies (except on purpose!). Fight for a reason or a goal. Have a plan for ending the conflict that includes the details when, where,why, how, and who. Within the fight, see it as a complex negotiation. Although you may get emotional, try to stay cerebral and understand what you and your opponent are doing and when it is time to stop. When the fighting stops, repair the damage and start preparing for the next conflict.
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