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Related Experiment Videos

Using confrontation in the OR.

M Bowen, R Davidhizar

    Today'S OR Nurse
    |February 1, 1990
    PubMed
    Summary
    This summary is machine-generated.

    Managers must carefully evaluate situations before deciding when and how to use confrontation. Effective confrontation balances accountability with potential negative responses, requiring thoughtful managerial judgment.

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    Area of Science:

    • Management Science
    • Organizational Behavior

    Background:

    • Managerial confrontation is a tool for accountability.
    • Confrontation can elicit defensive or aggressive reactions.
    • Some managers avoid confrontation due to its potential negative impact.

    Purpose of the Study:

    • To explore the dichotomy in managerial approaches to confrontation.
    • To provide guidance on the strategic use of confrontation in management.

    Main Methods:

    • Qualitative analysis of managerial decision-making regarding confrontation.
    • Case study review of confrontation scenarios.

    Main Results:

    • Managerial decisions on confrontation vary significantly.
    • Effective confrontation requires situational assessment and judgment.

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  • Balancing accountability with potential negative outcomes is key.

    • Conclusions:

    • The decision to confront should be deliberate and context-dependent.
    • Managerial judgment is crucial in determining the appropriate use of confrontation.
    • Strategic confrontation can be a valuable tool when applied judiciously.