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[The balanced scorecard--applications in a radiology department]
M H Maurer1, U Teichgräber, T J Kröncke
1Klinik für diagnostische und interventionelle Radiologie, Charité-Universitätsmedizin Berlin, Berlin. martin.maurer@charite.de
Abstract:
The balanced scorecard (BSC) represents a comprehensive management tool for organizations with the aim to focus all activities on a chosen strategy. Targets for various perspectives of the environment such as the customer, financial, process, and potential perspective are linked with concrete measures, and cause-effect relationships between the objectives are analyzed. This article shows that the BSC can also be used for the comprehensive control of a radiology department and thus provides a meaningful contribution in organizing the various diagnostic and treatment services, the management of complex clinical environment and can be of help with the tasks in research and teaching.
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