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Predictors of successful communication with interactive voice response systems in older people

Delyana Miller1, Michèle Gagnon, Vincent Talbot

  • 1School of Psychology, University of Ottawa, Ontario K1N 6N5, Canada.

The Journals of Gerontology. Series B, Psychological Sciences and Social Sciences
|October 30, 2012
PubMed
Abstract

Keywords:
Automated telephone systemsCognitive abilitiesInteractive voice responseMemoryOlder people.

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