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General Public Expectation from the Communication Process with their Healthcare Providers
Ma Hassali1, Aa Shafie, Tm Khan
1Discipline of Social and Administrative Pharmacy, School of Pharmaceutical Sciences, University Sains Malaysia, Pulau Pinang, Malaysia.
Journal of Young Pharmacists : JYP
|November 1, 2012
Summary
Patient communication in Malaysia is vital. Most respondents were satisfied with physician information, expecting more focus on history and patience with queries, especially from highly educated patients.
Area of Science:
- Healthcare Communication
- Patient-Provider Relationship
- Health Services Research
Background:
- Effective communication between healthcare providers and patients is fundamental to quality healthcare delivery.
- Understanding patient expectations is crucial for improving healthcare services and patient satisfaction.
Purpose of the Study:
- To explore public views and expectations regarding successful communication between healthcare providers and patients in Penang Island, Malaysia.
- To identify key factors influencing patient satisfaction with physician communication.
Main Methods:
- A cross-sectional study was conducted with 500 participants in Penang Island, Malaysia.
- Data were collected using a 14-item questionnaire and analyzed with SPSS version 15.0, employing nonparametric statistics and the Chi-square test.
- A response rate of 83.3% was achieved.
Main Results:
- The majority of respondents (63.9%) communicated with healthcare providers in Malay.
- A high satisfaction rate (80.4%) was reported regarding information provided by physicians.
- Common expectations included a greater focus on patient history before prescribing medication and healthcare providers showing patience with patient queries (60.0%).
Conclusions:
- Patient satisfaction with healthcare provider communication is generally high in Penang Island.
- Higher education levels correlate with increased expectations for physicians to understand patient views and medical history.
- Improving communication strategies, including active listening and thorough history taking, can further enhance patient-provider relationships.
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