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Are all pharmacy staff interested in potential future roles?
Rhiannon Braund1, Kate Marie Chesney, Emilia Paulina Keast
1School of Pharmacy, University of Otago, Dunedin, New Zealand. rhiannon.braund@otago.ac.nz
The International Journal of Pharmacy Practice
|November 9, 2012
Summary
Community pharmacy staff roles in New Zealand are well-defined, with many satisfied in their current positions. While pharmacists are open to advanced services, they are hesitant to delegate dispensing responsibilities.
Area of Science:
- Pharmacy Practice
- Community Pharmacy
- Healthcare Workforce
Background:
- Community pharmacies are evolving, with increasing demand for advanced clinical services.
- Understanding the current roles and attitudes of pharmacy staff is crucial for implementing changes.
Purpose of the Study:
- To assess the perceived roles and responsibilities of pharmacy staff in New Zealand community pharmacies.
- To gauge attitudes towards proposed advanced roles for pharmacy personnel.
Main Methods:
- Structured interviews were conducted with pharmacists, dispensary staff, and pharmacy assistants across five community pharmacies.
- Thematic analysis was applied to data from 27 interviews to identify key findings regarding current and future roles.
Main Results:
- Pharmacy assistants primarily focus on customer interaction and sales, viewing the dispensary as outside their scope.
- Technicians are dispensary-focused, while pharmacists handle dispensing, final checks, counseling, and management.
- Pharmacy staff show varying interest in advanced roles; assistants are content, technicians are hesitant due to training time, and pharmacists are reluctant to cede dispensing duties.
Conclusions:
- Despite the drive for advanced clinical services, a significant portion of community pharmacy staff are content with their existing roles.
- Implementing new roles requires careful consideration of staff satisfaction and willingness to undertake additional training.
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