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Promoting quality assurance through performance contracting.

W P Christian¹, A J Zampini

¹May Institute, Inc., Chatham, Massachusetts.

The Psychiatric Clinics of North America

|March 1, 1990

Summary

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Performance contracting enhances quality assurance in human services by setting and monitoring staff performance standards. This process ensures accountability and commitment to organizational and professional goals.

Area of Science:

Human Services Quality Assurance
Organizational Management
Professional Accountability

Background:

Quality assurance is critical in human service settings.
Effective performance management is key to service delivery.
Aligning professional and organizational goals is a persistent challenge.

Purpose of the Study:

To define performance contracting in human services.
To highlight its role in quality assurance.
To explore its utility in professional commitment.

Main Methods:

Developing specific performance standards for all personnel levels.
Establishing clear communication and agreement on standards.
Implementing systematic monitoring and evaluation of performance.

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Main Results:

Performance contracting reinforces organizational structure.
It facilitates program evaluation and accountability.
It enhances commitment of professionals to organizational objectives.

Conclusions:

Performance contracting is a vital tool for quality assurance in human services.
It effectively links staff performance to organizational goals.
It supports the integration of professional and administrative objectives.