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The Handover Toolbox: a knowledge exchange and training platform for improving patient care
Hendrik Drachsler1, Wendy Kicken, Marcel van der Klink
1Open University, Centre for Learning Sciences and Technologies, Valkenburgerweg 177, Heerlen, Limburg 6419 AT, The Netherlands. Hendrik.Drachsler@ou.nl
BMJ Quality & Safety
|November 23, 2012
Summary
This study introduces a customizable Handover Toolbox to improve patient handover training for healthcare professionals. The toolbox, developed using a participatory design process, enhances training quality and sustainability.
Area of Science:
- Healthcare education
- Medical training technology
- Patient safety
Background:
- Patient handover is a critical yet challenging aspect of healthcare delivery globally.
- Existing handover training programs lack robust evidence of effectiveness.
- Customizable training solutions offer a promising avenue to enhance handover quality and sustainability.
Purpose of the Study:
- To present the Handover Toolbox, a novel resource developed within the European HANDOVER Project.
- To provide tailored handover training tools for diverse healthcare professionals, educators, and trainees.
- To address varying clinical needs and contexts through customizable training solutions.
Main Methods:
- The Handover Toolbox was developed using the Technology Enhanced Learning Design Process (TEL-DP).
- TEL-DP involved user requirements analysis, persona development, concept mapping, software evaluation, and usability testing.
- A participatory design approach ensured close collaboration with key stakeholders throughout the development.
Main Results:
- Training needs and preferences for patient handover differ between practicing professionals and trainees.
- International training experts exhibited diverse opinions on optimal handover training content and delivery.
- Usability testing and interest ratings led to significant improvements in the Handover Toolbox's usability, navigation, and adoption.
Conclusions:
- The Handover Toolbox, designed via stakeholder-driven participatory methods and TEL-DP, offers a flexible learning approach.
- It empowers trainers to create tailored programs addressing specific needs of various target audiences.
- Recommendations are provided for medical educators on effectively implementing the Handover Toolbox.
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