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Related Concept Videos

Therapeutic Communication01:30

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
Communication01:28

Communication

Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
Within...
Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...

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Modeling Verbal Behavior Deficits with the Stimulus Control Ratio Equation, SCoRE
06:57

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Published on: May 14, 2019

Measuring verbal communication in initial physical therapy encounters.

Lisa C Roberts1, Christopher T Whittle, Jennifer Cleland

  • 1Faculty of Health Sciences, University of Southampton, Building 45, Highfield, Southampton, Hampshire, SO17 1BJ, UK. l.c.roberts@soton.ac.uk

Physical Therapy
|December 1, 2012
PubMed
Summary
This summary is machine-generated.

Physical therapists dominated verbal communication during patient encounters, with limited discussion of emotions. Experienced therapists interrupted more, highlighting communication skill development needs.

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Area of Science:

  • Clinical Communication
  • Physical Therapy
  • Health Informatics

Background:

  • Effective communication is crucial for positive patient and clinician experiences and outcomes.
  • Verbal interaction patterns in clinical settings significantly influence the therapeutic alliance.

Purpose of the Study:

  • To quantify verbal communication dynamics between physical therapists and back pain patients during initial consultations.
  • To evaluate a novel web-based application for managing and analyzing clinical encounter data.

Main Methods:

  • A cross-sectional study involving 9 physical therapists and 27 back pain patients.
  • Audio recording and categorization of 25 initial consultations using the Medical Communications Behavior System.
  • Data management and synchronization via the Synote web-based application.

Main Results:

  • Physical therapists accounted for 49.5% of the talking time, while patients spoke for 33.1%.
  • Minimal time was dedicated to discussing emotions (1.4% by therapists, 0.9% by patients).
  • More experienced therapists used more probes and advice but also interrupted patients more frequently.

Conclusions:

  • The study successfully piloted a method for measuring verbal communication in physical therapy using a novel application.
  • Developing communication skills remains a priority for healthcare providers to enhance patient and provider outcomes.
  • Further research is recommended to explore nonverbal behaviors, affective communication, and the impact of provider experience and patient sex on interaction dynamics.