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Related Concept Videos

SBAR I: Understanding the Concept

SBAR I: Understanding the Concept

Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...

Types of Reports I: Hand-off Report

Types of Reports I: Hand-off Report

A hand-off report, also known as a change-of-shift report, is a crucial nursing process that ensures the smooth transition of patient care responsibilities between nursing staff.
Following are the key components and categories of hand-off reports:
Purpose and Process:

SBAR II: Application of SBAR

SBAR II: Application of SBAR

SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...

Types of Reports III: Telephone and Verbal Reports

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...

Role of Communication in the Nursing Process III: Evaluation and Documentation

Role of Communication in the Nursing Process III: Evaluation and Documentation

A successful patient outcome depends mainly on the evaluation stage of the nursing process. Evaluation determines effectiveness by reviewing what was done previously after the completion of nursing interventions. Every time a healthcare professional steps in or administers treatment, they must reassess or evaluate the action to ensure the intended result. During the evaluation phase, there are three probable patient outcomes:

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Related Experiment Videos

Improving patient satisfaction with nursing communication using bedside shift report.

Kimberly Radtke¹

¹MSICU/MSIMC, Aspirus Wausau Hospital, Tomahawk, Wisconsin, USA. kimterry@charter.net

Clinical Nurse Specialist CNS

|December 11, 2012

Summary

Standardizing bedside shift reports for nurses improved patient satisfaction with communication. While the 90% goal wasn't met, satisfaction rose significantly, demonstrating the practice's positive impact on patient care perception.

Related Experiment Videos

Area of Science:

Nursing
Healthcare Communication
Patient Satisfaction

Background:

Patient surveys indicate a need for improved nursing communication during hospital stays.
Standardized bedside reporting is a strategy to enhance nurse-patient communication.

Purpose of the Study:

To evaluate if standardizing shift reports enhances patient satisfaction with nursing communication.
To increase patient satisfaction scores related to nurse communication from 76-78% to a goal of 90%.

Main Methods:

A pilot bedside shift report process was implemented on a medical/surgical intermediate care unit.
Theoretical frameworks, including Peplau's interpersonal relations theory and Lewin's Change Theory, guided the practice change.
Patient satisfaction scores were monitored for 3 months post-implementation.

Main Results:

Patient satisfaction with nursing communication increased to 87.6% from a previous average of 75%.
The target satisfaction rate of 90% was not achieved during the pilot phase.
The implemented practice change positively impacted patient perceptions of nursing communication.

Conclusions:

The standardized bedside shift report process was adopted organization-wide.
The ultimate goal is to achieve 90% patient satisfaction in nursing communication.
Continued monitoring and refinement of the process are essential to reach the satisfaction goal.