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Are GP patients' needs being met? Unfulfilled information needs among native-Dutch and Turkish-Dutch patients
Sanne Schinkel1, Barbara C Schouten, Julia C M van Weert
1Amsterdam School of Communication Research ASCoR, University of Amsterdam, Amsterdam, The Netherlands. s.schinkel1@uva.nl
Objective:
This study aims to assess unfulfilled information needs of native-Dutch and Turkish-Dutch general practitioner (GP) patients in the Netherlands. In addition, the relation between perceived and recorded information provision by GPs is studied.
Methods:
Unfulfilled information needs of native-Dutch (N=117) and Turkish-Dutch patients (N=74) were assessed through pre- and post-consultation questionnaires. Audiotapes of GP consultations were made to code GPs' information provision.
Results:
Turkish-Dutch patients experience more unfulfilled information needs than native-Dutch patients, in particular those who identify equally with Dutch and Turkish culture. Overall, perceived information provision is hardly related to recorded information provision.
Conclusion:
GPs insufficiently provide Turkish-Dutch patients and, to a lesser extent, native-Dutch patients as well, the information they need.
Practice Implications:
GPs should be trained in giving adequate, tailored information to patients with various ethnic and cultural backgrounds.
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