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Community pharmacists' subjective workload and perceived task performance: a human factors approach
Michelle A Chui1, David A Mott
1School of Pharmacy, University of Wisconsin–Madison, 53705, USA. mchui@pharmacy.wisc.edu
Journal of the American Pharmacists Association : Japha
|December 12, 2012
Summary
Community pharmacists
Area of Science:
- Pharmacy practice and management
- Occupational health and safety
- Human factors engineering
Background:
- Subjective workload is a critical factor influencing healthcare professional performance.
- Understanding the nuances of workload demands in community pharmacy is essential for optimizing task execution.
- Previous research has not fully delineated the specific associations between categorized workload demands and distinct pharmacist tasks.
Purpose of the Study:
- To investigate the relationship between three categories of community pharmacists' subjective workload (task-, job-, and organization-related) and their perceived performance.
- To identify which specific workload demands are most strongly associated with the performance of key pharmacy tasks.
Main Methods:
- A cross-sectional descriptive study was conducted with 224 community pharmacists in Wisconsin.
- Data were collected via a web-based or mailed survey assessing self-reported workload and perceived performance.
- Multivariate regression analysis was used to examine the associations between workload categories and task performance.
Main Results:
- Performing a profile review was positively linked to monitoring demands and negatively to external task demands.
- Prescription accuracy verification showed positive associations with monitoring demands and negative associations with volume demands.
- Patient consultation performance was positively associated with cognitive and monitoring demands, but negatively with external demands.
Conclusions:
- Different types of workload demands differentially impact the performance of various community pharmacy tasks.
- A categorized approach to measuring workload is crucial for understanding its impact on pharmacist performance.
- Tailored interventions addressing specific work environment demands are necessary to improve pharmacist task performance.
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